Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when inquiring about our assisted living residences, subscribing to our services, or interacting with our website.

• Contact Information: Name, email address, contact number, and mailing address.

• Inquiry Details: Care requirements, preferences, messages sent via contact forms, and scheduling details for residence tours or trial stays.

• Technical Data: IP address, browser type, device information, and website usage statistics collected via cookies to enhance user experience.

​

2. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your inquiries and schedule consultations or visits to our residences.

• To evaluate care needs and prepare tailored assisted living plans for seniors.

• To communicate important updates, service details, or response to WhatsApp/email messages.

• To improve our website functionality, customer service, and overall resident experience.

• To comply with legal, regulatory, or administrative obligations under Singapore law.

​

3. Disclosure of Personal Data

We respect your privacy and will not sell, rent, or trade your personal information. We may share your data only in the following necessary circumstances:

• Trusted Service Partners: With our verified care, nursing, medical, or transport partners solely for the purpose of providing or coordinating care services for your loved one.

• Legal Compliance: When required by law, government authorities, or court orders in Singapore.

​

4. Protection & Retention of Personal Data

We implement appropriate security measures—including physical, operational, and digital controls—to safeguard your personal data against unauthorized access, collection, use, disclosure, or modification.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.

​

5. Cookies

Our website uses cookies and similar technologies to analyze web traffic and improve your browsing experience. You can choose to disable cookies through your browser settings, though some website features may not function as intended.

​

6. Your Rights (Access, Correction & Withdrawal)

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you or your loved one.

• Request corrections to any inaccurate or incomplete personal data.

• Withdraw your consent for us to collect, use, or disclose your personal data at any time.

​

7. Contact Us / Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Office:

• Email: enquiry@silvernook.com.sg

• Phone: +65 8029 2330

• Company: Silver Nook Pte. Ltd.